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Degraded

BillinkOne sessions failure for some users

Oct 15, 2025 at 2:19pm UTC
Affected services
Payment sessions

Resolved
Oct 15, 2025 at 5:12pm UTC

Our investigation identified a problem originating from one of our technical providers impacting their service connectivity. This, in turn, disrupted Billink One's ability to connect properly to our backend systems. When this happened, the frontend was temporarily unable to reach these services and showed errors briefly before falling back to merchant fail URL.

Based on our monitoring, this affected a total of 388 BillinkOne sessions across all intergrations.

Services are now Operational

Created
Oct 15, 2025 at 2:19pm UTC

We have detected a connectivity issue impacting Billink One’s ability to communicate with backend systems. As a result, some users may experience intermittent errors or redirections. Our team is investigating the root cause in collaboration with our technical providers